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FAQs


24dogs.com is here to ensure that your experience on this website is pleasurable, informative and entertaining. Therefore if you are experiencing a problem with the site we apologise and hope that the answer to your query can be found below. If the answer is not below please contact customer.services@24dogs.com and we will get back to you as soon as we can with the required information.


Who are 24dogs.com?

24dogs.com is operated by E-tote Ltd, a specialist online totalisator betting company. E-tote use software and managed services from Datatote, the UK's premier greyhound totalisator company. E-tote is based in the UK and offers tax-free betting on all totalisator bets on all premier UK Greyhound racing.

How secure is 24dogs.com?

24dogs.com uses the latest technology and provides maximum security for its registered members. Please click here to visit the security page for a detailed explanation.

Betting on the site - how does it work?

If you have any comments or suggestions or are experiencing any problems with your betting account or bet placement, please click here to get in touch with the E-tote online customer service centre by e-mail.

Is there a charge to watch Live Racing?

You can view Live Racing from Swindon, Wimbledon, Poole, Belle Vue, Hall Green, Perry Barr, Newcastle, Sunderland, Harolds Cross, Shelbourne Park, Drumbo Park and Doncaster greyhound tracks.
There is a charge of £5 per night. You may watch as many available tracks that evening as you wish (except Coventry) with this one charge.
This fee is refundable up to the value of your bets that evening. For example if you place £5 or more worth of bets on that evening's racing you will have the full £5 Live Racing charge refunded back into your 24dogs account. If you place £3 worth of bets, you will have £3 refunded back into your account.
Refunds are made back into your 24dogs account the next working day.
Please note that Coventry make a separate £5 charge which is non-refundable

Which tracks are on the service?

24dogs.com brings you the UK's best tracks. Click on the 'Change to' link at the top of the Go Racing! page to see the range of meetings available today.

Do I need to register?

We recommend that you register, this will enable you to use all of the extensive facilities available at 24dogs.com including full race form and exclusive emails with tips, news and event information.

Can I gain access to full race card form?

Yes, you can gain the best form coverage available anywhere on the Internet. However you must first register with 24dogs.com. Registration is free. There is a small daily charge for access to the form, however this is refunded for customers who bet.

When will I be able to download race card form?

Registered members are able to access and download full and comprehensive form up to 60 hours before a meeting is due to commence.

Is there a results service?

Yes. 24dogs.com provides the available results including in-running commentary and breeding details for the runners.

Is there racing from other countries?

24dogs.com brings you the UK's best tracks. We plan to add in foreign racing at some point in the future.

Can I see advance runners?

Yes. Advance race cards will be shown as soon as they are available from the tracks. Registered users are kept up to date regularly with progress.

 
     
 

E-Tote Ltd is regulated by the Gambling Commission (Licence 001831). For help with problem gambling please contact GamCare.